Education is the process of facilitating learning. Knowledge, skills, values, beliefs, and habits of a group of people are transferred to other people, through storytelling, discussion, teaching, training, or research.

Education is the process of facilitating learning. Knowledge, skills, values, beliefs, and habits of a group of people are transferred to other people, through storytelling, discussion, teaching, training, or research.

Sunday, 27 December 2015

QUALITY MANAGEMENT


QUALITY MANAGEMENT
Quality management is becoming increasingly important to the leadership and management of all organizations. It is necessary to identify Quality Management as a distinct discipline of management and lay down universally understood and accepted rules for this discipline.
A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders”.
Quality Management Principle
1. Customer-Focused Organization
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision-Making and
8. Mutually Beneficial Supplier Relationships.
1. Customer-Focused Organization
“Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations”.
2. Leadership
“Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.”
3. Involvement of People
“People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit”.
4. Process Approach
“A desired result is achieved more efficiently when related resources and activities are managed as a process.”
5. System Approach to Management
“Identifying, understanding and managing a system of interrelated processes for a given objective improve the organization’s effectiveness and efficiency.”
6. Continual Improvement
“Continual improvement should be a permanent objective of the organization.”
7. Factual Approach to Decision Making
“Effective decisions are based on the analysis of data and information.”
8. Mutually Beneficial Supplier Relationships
“An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.”
Total Quality Management
“TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at, long-term success through customer satisfaction, and benefits to all members of the organization and to the society.”

TQM requires that the company maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations. 
QUALITY MANAGEMENT,QUALITY MANAGEMENT PRINCIPLE,TOTAL QUALITY MANAGEMENT,CUSTOMER SATISFACTION, STATISTICAL QUALITY CONTROL,

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