QUALITY MANAGEMENT
QUALITY MANAGEMENT
Quality
management is becoming increasingly important to the leadership and management
of all organizations. It is necessary to identify Quality Management as a
distinct discipline of management and lay down universally understood and
accepted rules for this discipline.
A quality
management principle is a comprehensive and fundamental rule / belief, for
leading and operating an organization, aimed at continually improving
performance over the long term by focusing on customers while addressing the
needs of all other stake holders”.
Quality
Management Principle
1.
Customer-Focused Organization
2. Leadership
3. Involvement
of People
4. Process
Approach
5. System
Approach to Management
6. Continual
Improvement
7. Factual
Approach to Decision-Making and
8. Mutually
Beneficial Supplier Relationships.
1. Customer-Focused
Organization
“Organizations
depend on their customers and therefore should understand current and future
customer needs, meet customer requirements and strive to exceed customer
expectations”.
2. Leadership
“Leaders
establish unity of purpose and direction of the organization. They should
create and maintain the internal environment in which people can become fully
involved in achieving the organization’s objectives.”
3. Involvement
of People
“People at all
levels are the essence of an organization and their full involvement enables
their abilities to be used for the organization’s benefit”.
4. Process
Approach
“A desired result
is achieved more efficiently when related resources and activities are managed
as a process.”
5. System
Approach to Management
“Identifying,
understanding and managing a system of interrelated processes for a given
objective improve the organization’s effectiveness and efficiency.”
6. Continual
Improvement
“Continual
improvement should be a permanent objective of the organization.”
7. Factual
Approach to Decision Making
“Effective
decisions are based on the analysis of data and information.”
8. Mutually
Beneficial Supplier Relationships
“An organization
and its suppliers are interdependent, and a mutually beneficial relationship
enhances the ability of both to create value.”
Total Quality
Management
“TQM is a
management approach for an organization, centered on quality, based on the
participation of all its members and aiming at, long-term success through
customer satisfaction, and benefits to all members of the organization and to
the society.”
TQM requires
that the company maintain this quality standard in all aspects of its business.
This requires ensuring that things are done right the first time and that
defects and waste are eliminated from operations.
