MANAGERIAL COMMUNIACATION

MANAGERIAL COMMUNIACATION

  16:43    Rahul R

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Communication is the sum of all the things one person does when he wants to create understanding in the mind of another

Features of Communication

n  Two people

n  Sequential process

n  Continuous activity

n  Pervasive function

n  Transference of meaning and understanding

Importance of Communication

n  Basis of action

n  Facilitates planning

n  Helps in decision making

n  Means of coordination

n  Improves relationships

n  Improves motivation and morale

THE COMMUNICATION PROCESS

n  1. Sender: the sender is anyone who wishes (i) to convey an idea or concept to others,   (ii) to seek information or   (iii) to express a thought or emotion

             2. Encoding: the sender encodes the idea by selecting symbols with which he can compose a    message. Encoding is the use of suitable verbal or non verbal symbols for sending the message

n  3. Message: the message is what is conveyed by the sender. It is the heart of communication.

n  4. Channel: the message is sent through a channel, which is the communication carrier. It may be face to face talk, telephone, a formal report, computer radio etc

n  5. Receiver: the receiver is the person who is supposed to receive the message

n  6. Decoding: process by which the receiver translates the message into the terms that are meaningful to him.

n  7. Feedback: it is the response by the receiver to the sender’s message.

n  8. Noise: any interference with a message that hampers the sharing of meaning between the sender and receiver